Return Templates
Return Request Templates
Below you will find all the return templates we use in our business. These will need to be edited depending on the situation. Every customer return is unique so just edit these as you see fit!
Return Request Template (Email Only)
Use this template when a customer requests a return by email
Thank you for contacting us regarding your request to return an item.
This will acknowledge that we have received your request and will be happy to oblige.
However, in order for us to properly process the return we ask that you click on the following link
http://www.amazon.com/gp/orc/returns/homepage.html/
Then click on the Start a Return or Return Items button.
You will be asked to login to your Amazon account, then find the item you wish to return and select the reason for the return.
Please use the comments section to add any additional information and to let us know if you want a replacement or refund.
We will be immediately notified and we will immediately initiate the return process.
Thank you for your prompt attention to this matter.
No Longer Needed
Use this template when a customer requests to return the product for the reason “no longer needed”
Thank you for contacting us regarding your request to return an item. This will acknowledge that we have received your request and will be happy to authorize the return however we must first obtain a return authorization from our supplier. This may take a day or two but please be assured that we will authorize the return immediately upon its receipt. Thank you for your patience and understanding.
RETURN POLICY DISCLAIMER
We value you as our customer. We have an easy return for all our items. However, we apply a 20% of the items price restocking fee. also you will be responsible for the return shipping cost, if in any case you would like to return the item within our 30-days return Policy Window for the reason(s) stated below.
a. Accidental Order/Ordered by mistake b. Changed your mind/Better Price Available c. No longer wanted/needed
Thank You
Damaged
Use this template when a customer asks to return the product because it’s damaged
This will acknowledge that we have received your request to return the item you purchased because it is damaged. You did not indicate whether the item was damaged in transit or if the box was ok but item was broken when you opened the box. If the box was damaged in transit, can you please take some pictures of the box and send them to us by email.
In addition, can you please advise whether you want a replacement sent or if you wish to return for refund. Once we have this information we will obtain a return authorization from our supplier and process the return pursuant to your instruction. Once we have the RMA we will authorize the return immediately and provide the instructions needed for the return. We thank you in advance for your assistance.
Description Not Accurate
Use this template when the customer asks to return the product because the description is not accurate
This will acknowledge that we have received your request to return the item you purchased because you received the wrong item. We will do our very best to rectify the situation. We have checked with our supplier and confirmed that you should have received [insert item description and model number, get upc code from supplier if possible and provide that as well]. Could you please advise us what model you received. It would also be extremely helpful if you could provide us with the UPC code from the box. You may provide just the number or send us a picture of the UPC code. This will help us to make sure that our inventory has the correct match.
Once we have confirmed that we sent the wrong item, please let us know if you want us to send out the correct item or return what you received for a refund.
After receiving this information we will immediately process the return in accordance with your instructions. We look forward to receiving your prompt reply and thank you in advance for your assistance.
Desc Not Accurate (our fault sending replacement)
Use this template when sending a replacement due to an error on your part
Again, please accept our apologies for send the wrong item to you. We have corrected the error on our end and have processed the replacement order. We will notify you when your replacement has shipped.
You will receive a prepaid label with return instructions in a separate email. We appreciate your business and thank you for your assistance with getting this situation resolved.
Thank you.
Return Reminder
Use this template to remind the customer to send back the product
Hi,
Sending this reminder in line with your return request.
Please send the package back ASAP to avoid any delay with your refund/replacement request. Please allow us 3 to 5 business days to process your refund or replacement request upon receipt of the items you are returning to us.
If you have sent us the package please confirm by replying to this e-Mail also indicating the tracking number from the courier.
Thank you for your cooperation.
Return Instructions
Use this template for return instructions for the customer
Attached is a return label for the item you wish to return. Please apply label and bring the package to your nearest UPS store, US Post Office, FedEx Office, FedEx World Service Center or FedEx Authorized Ship Center location, or a participating FedEx Ship Site at OfficeMax location to return the package.
Your Returns Confirmation Number is ____________________. A replacement has been ordered which you should receive within the next few days.
Instructions for returning your item:
Remove or black out any existing labels or barcodes on the mailing box
Apply the label to the package
Box the item securely and be sure to include:
The original packing slip
All original packaging
Any accessories that came with the item
Thanks,
Misc Templates
Misc. Templates
These are the misc. templates we use in our business, edit them as you see fit depending on the situation!
Out Of Stock
This is the template we use to get the buyer to send the us the cancellation requested email with the subject line
“Order cancellation request from Amazon customer ___________ (Order: xxx-xxxxxxx-xxxxxxx)”
We DO NOT CANCEL ORDERS unless the buyer sends the request with the subject line above
Hello [Insert Name]
Thank you for your recent order of the [Insert Product Title]
You are receiving this message because we received news by our regional warehouse that this item is OUT OF STOCK
We have provided instructions below on how to cancel your order and have any holds on your funds released as soon as possible so that you many purchase this item from another seller.
TO CANCEL YOUR ORDER FOLLOW THE INSTRUCTIONS BELOW
1. log in to your Amazon account
2. navigate to ‘Your Account’
3. select ‘Your Orders’
4. locate this order #[Insert Order ID#]
5. press the appropriate button to cancel the order
We value the opportunity to be of service to you and sincerely apologize for the inconvenience.
Requesting Shipping Information
This is the template we use when a buyer is requesting shipping information
Hello [Insert Name]
We’ve received your message regarding shipment tracking information for order [Insert Order#]. Listed below is the requested information.
——————– Carrier: UPS Tracking number: [INSERT CARRIER TRACKING#] Shipping status: Shipped Shipping date: Jul 25, 2017 12:00 AM Deliver by date: Aug 4, 2017 11:59 PM ——————–
Sincerely,
Price Complaint
This is the template we use for buyers who complain it came from the store for a cheaper price
Hello
Thank you for contacting us regarding the order you received from us. At times when our warehouse is out of stock on a particular item we do use outside vendors to ensure that you receive your order on time as per amazon’s guidelines.
In this case we paid [Insert Total source cost] at [Insert Merchant] and amazon charges 15% of the transaction which was [Insert Amazon Fee] so the total we paid for the order to get to you was [insert total cost to you Total Source Cost + Amazon Fee] .
if you want we can forgo our profit of [insert your profit] and send you the difference or we’ll be glad to accept your return of the item for a refund
Please let us know how to proceed
RETURN POLICY DISCLAIMER
We value you as our customer. We have an easy return for all our items. However, we apply a 20% of the items price restocking fee. also you will be responsible for the return shipping cost, if in any case you would like to return the item within our 30-days return Policy Window for the reason(s) stated below.
a. Accidental Order/Ordered by mistake
b. Changed your mind/Better Price Available
c. No longer wanted/needed
Thank You
Cancel My Order
This is the template we use when buyers request to cancel their order after you have placed the order at the merchant. In most cases the merchant won’t cancel the order after you place it on their site!
Hello
I will send in the request to the warehouse but I can’t guarantee that the order won’t ship. The orders are processed automatically as soon as they are placed on Amazon.
If it does cancel we will notify you by email HOWEVER If we can’t stop this and it ships you can return it for a refund.
Thank You
I Canceled But Amazon Charged My Card
This is the template we use if a customer complains that Amazon charged their card after we canceled the order!
Hello
We never charge anyone’s card, all transactions are done between the customer and amazon. We’re just a vendor on amazon. Typically Amazon only puts a hold on your card until the item ships (which never happened) so it would only reflect as a pending charge. Once we cancel the hold is released
All billing related questions should be directed to amazon
Thank you
Policy Disclaimers
Policy Disclaimers
These are the disclaimer templates we use!
Return Disclaimer
This is the return disclaimer we use in our return policy on Amazon
RETURN POLICY DISCLAIMER
We value you as our customer. We have an easy return for all our items. However, we apply a 20% of the items price restocking fee. also you will be responsible for the return shipping cost, if in any case you would like to return the item within our 30-days return Policy Window for the reason(s) stated below.
a. Accidental Order/Ordered by mistake
b. Changed your mind/Better Price Available
c. No longer wanted/needed
Shipping Policy
This is the shipping policy disclaimer we use for our shipping policy on Amazon
WE ONLY SHIP TO THE LOWER 48 STATES. NO COMBINED SHIPPING AND NO LOCAL PICKUP. NO SHIPPING TO PO BOXES OR APO ADDRESSES. NO SHIPPING TO FPO (Foreign) BOXES, FREIGHT FORWARDERS”
